TERMS AND CONDITIONS OF SALE

Last updated: August 2026

These Terms and Conditions apply to orders placed with KJB Asset Holdings Ltd trading as The Exercise Book Company, registered in England and Wales under company number 12169115 (“The Exercise Book Company”, “we”, “us” or “our”).
They apply to orders placed through our website, by email, telephone, purchase order, quotation or otherwise.

By placing an order with us, the customer (“you” or “the Customer”) agrees to be bound by these Terms and Conditions.

1. ORDERS AND ACCEPTANCE

1.1 All orders are subject to acceptance by The Exercise Book Company.
1.2 An order may be placed through our website, by purchase order, email, telephone or following acceptance of a written quotation.
1.3 It is the Customer’s responsibility to ensure that all information supplied when placing an order is complete and accurate, including product specification, quantities, sizes, rulings, colours, personalisation, delivery information and any artwork or wording required.
1.4 Where an order is placed on behalf of a school, academy, trust, business or other organisation, the person placing the order confirms that they have authority to place the order on behalf of that organisation.
1.5 We reserve the right to decline or cancel an order where there has been an obvious pricing or technical error, the goods are unavailable, the Customer has exceeded an agreed credit limit, or we reasonably believe that we cannot fulfil
the order.

2. PRICES AND QUOTATIONS

2.1 Prices will be those stated on our website, quotation, order confirmation or other written communication at the time the order is accepted.
2.2 Unless expressly stated otherwise, prices are exclusive of VAT and delivery charges.
2.3 VAT will be charged at the applicable rate.
2.4 Quotations are based upon the information and specification supplied to us at the time of quotation.
2.5 Where the Customer subsequently changes the specification, quantity, artwork, design, delivery requirements or other material aspect of the order, we may revise the price accordingly.
2.6 A quotation does not constitute acceptance of an order unless we expressly confirm otherwise.

3. BESPOKE AND PERSONALISED PRODUCTS

3.1 Many of our products are manufactured specifically to order and may be personalised or produced to a Customer’s individual specification.
3.2 Bespoke requirements may include, but are not limited to:

• school logos and branding;
• subjects;
• pupil or student names;
• personalised front or back covers;
• personalised inner covers;
• school rules, timetables or other printed information;
• bespoke rulings;
• bespoke page layouts;
• particular colours;
• non-standard sizes; and
• other Customer-specified printing or finishing.

3.3 The Customer is responsible for ensuring that all specifications, wording, names, artwork and other information supplied to us are accurate.
3.4 Once production has commenced, bespoke or personalised orders cannot normally be amended or cancelled.

4. PROOFS AND ONLINE PROOF APPROVAL

4.1 Checking proofs
Where an order includes personalised, bespoke or Customer-supplied content, an electronic proof may be produced before the order is released to print production.

The Customer is responsible for checking the proof carefully. This includes checking, where applicable:

• spelling;
• wording;
• school name;
• logos;
• pupil or student names;
• subjects;
• colours;
• positioning;
• page layout;
• rulings;
• margins;
• pagination;
• personalised inner pages; and
• any other Customer-supplied information or artwork.

4.2 Online ordering – automatic proof approval
When placing an online order, Customers will be given a proof approval option.
The Customer may select the automatic proof approval option when placing the order.
By selecting this option, the Customer authorises The Exercise Book Company to treat the electronic proofs generated in connection with the order as approved without requiring any further approval from the Customer.
The order may then be released to print production.

4.3 Online ordering – Customer review
Where the Customer chooses to review their proofs before production, the Customer will have 3 days from the date the online order is placed to review and approve the proofs or notify us of any amendments required.
If the Customer has not approved the proofs or notified us of any required amendments within this three-day period, the proofs will be automatically approved by our system.
The order will then be released to print production and will be treated as approved by the Customer.

4.4 Responsibility following approval
Once a proof has been approved directly by the Customer, by selection of the automatic approval option, or automatically following expiry of the three-day approval period, the Customer will be responsible for errors contained within the approved proof which arise from information, wording, artwork, logos, names, personalisation or instructions supplied by or on behalf of the Customer.

4.5 Changes to proofs
Reasonable amendments may be made before final approval. Substantial amendments, repeated amendments or alterations to the original specification may incur an additional charge. Where applicable, we will notify the Customer before carrying out chargeable additional work.

4.6 After approval
Once a proof has been approved and the order has entered print production, changes or cancellation may no longer be possible. Where production has already commenced, the Customer will be responsible for reasonable costs already incurred.

4.7 Our printing responsibility
Proof approval does not remove our responsibility for a manufacturing or printing error caused by us where the finished goods materially differ from the approved proof or agreed specification.

5. ARTWORK, LOGOS AND CUSTOMER-SUPPLIED CONTENT

5.1 The Customer warrants that it has the necessary permission and authority to reproduce any logos, photographs, artwork, text, trademarks, designs or other material supplied to us.
5.2 We may refuse to reproduce any material that we reasonably believe infringes another person’s intellectual property rights, is unlawful, defamatory, offensive, discriminatory, or may otherwise expose us to legal liability.
5.3 The Customer will be responsible for claims arising from material supplied by the Customer where the Customer did not have the necessary right or permission for us to reproduce it.
5.4 We are not responsible for poor reproduction caused by unsuitable or low-quality artwork supplied by the Customer where we have reproduced that artwork substantially as supplied.

6. COLOUR AND PRODUCT REPRESENTATION

6.1 We make every reasonable effort to display product colours and designs accurately.
6.2 Colours displayed on computer screens, tablets and mobile devices may vary from the actual printed product.
6.3 Minor variations between batches of paper, board, ink or other manufacturing materials may occur and will not constitute a defect where the goods remain materially in accordance with the agreed specification.
6.4 Product photographs, illustrations and page-ruling images on our website are intended as a guide and may not always be shown to scale.

7. PRODUCT SPECIFICATION AND QUANTITY

7.1 We will use reasonable care to manufacture goods in accordance with the specification agreed with the Customer.
7.2 Because our products are manufactured using commercial printing and finishing processes, minor manufacturing tolerances may occur.
7.3 Where reasonably unavoidable in commercial printing, there may be a small variation in the quantity manufactured and delivered.
7.4 We will endeavour to supply the quantity ordered and will not deliberately materially vary an order without informing the Customer.
7.5 Where a particular quantity is essential, the Customer should notify us when placing the order.

8. DELIVERY

8.1 We aim to manufacture and deliver orders as quickly as reasonably possible.
8.2 Our usual service level is approximately 5-10 working days, depending upon the complexity of the order, proof approval, production capacity and seasonal demand.
8.3 Any delivery date or timescale given is an estimate unless we have expressly agreed in writing that a particular date is guaranteed.
8.4 Production times may be extended during particularly busy periods, including periods of high school demand.
8.5 Delivery times commence only once all information required from the Customer has been received and, where applicable, the proof has been approved.
8.6 We will not be responsible for a delay caused by the Customer, late proof approval, incomplete or inaccurate artwork or information, changes requested by the Customer, events outside our reasonable control, or delays by carriers which we could not reasonably have prevented.
8.7 The Customer must ensure that someone is available to accept delivery at the delivery address supplied.

9. EXPEDITED ORDERS

9.1 Where we agree to expedite an order, additional charges may apply.
9.2 Any additional charge will reflect additional production, labour, carriage or other costs associated with the expedited service.
9.3 An expedited delivery date is only guaranteed where expressly confirmed by us in writing.

10. DELIVERY DAMAGE, SHORTAGES AND NON-DELIVERY

10.1 Customers should inspect goods as soon as reasonably practicable following delivery.
10.2 Visible transit damage or obvious shortages should be reported to us promptly, preferably within 3 working days of delivery, so that we have the best opportunity to investigate the matter with the carrier.
10.3 Failure to notify us within this period will not remove any statutory rights that cannot legally be excluded.
10.4 Claims for non-delivery should be notified to us as soon as reasonably practicable after the expected delivery date.
10.5 We may require photographs, packaging, delivery documentation or other reasonable evidence to investigate a claim.

11. DEFECTIVE OR INCORRECT GOODS

11.1 If goods are defective, damaged or materially different from the agreed specification or approved proof due to an error by The Exercise Book Company, the Customer should contact us promptly.
11.2 We may ask the Customer to provide photographs or samples to enable us to investigate the issue.
11.3 Where a valid claim is established, we will provide an appropriate remedy depending upon the circumstances. This may include replacing the affected goods, reprinting the affected part of the order, correcting the defect, providing an appropriate credit, or refunding the appropriate part of the price.
11.4 We will not normally be responsible for an error which appeared on an approved proof and originated from information or artwork supplied by the Customer.
11.5 Nothing in these Terms affects statutory rights that cannot legally be excluded or restricted.

12. PAYMENT

12.1 Payment terms will be those stated on the invoice, quotation, account agreement or order confirmation.
12.2 Customers paying online by debit or credit card may be required to make payment at the time the order is placed.
12.3 Approved school, academy or business credit accounts will be subject to the credit terms separately agreed with us.
12.4 The Customer must pay invoices in full by the due date shown on the invoice.
12.5 The Customer must notify us promptly if it genuinely disputes an invoice and provide reasonable details of the dispute.
12.6 An undisputed part of an invoice must not be withheld because another part of the invoice is disputed.

13. LATE PAYMENT – BUSINESS CUSTOMERS

13.1 Where a business, school, academy, trust, public body or other commercial Customer fails to pay an undisputed invoice by its due date, we reserve the right to charge interest and recover compensation and reasonable debt recovery costs to the extent permitted by the Late Payment of Commercial Debts (Interest) Act 1998 and associated legislation.
13.2 We may also suspend further production, deliveries or the Customer’s credit account while overdue sums remain unpaid.
13.3 Suspension of further orders does not remove the Customer’s obligation to pay sums already due.

14. CANCELLATION BY BUSINESS CUSTOMERS

14.1 Because many of our goods are manufactured specifically for an individual Customer, orders cannot automatically be cancelled once accepted.
14.2 If a business Customer asks to cancel an order before production begins, we will consider the request and will act reasonably.
14.3 We may charge for work already undertaken and costs already reasonably incurred, including design, artwork, proofing, materials, printing or other production costs.
14.4 Once printing or manufacturing has commenced, cancellation may not be possible.

15. CONSUMER CUSTOMERS

15.1 Most of our Customers are schools, academies and organisations. However, where an individual purchases from us wholly or mainly for purposes outside their trade, business or profession, they may be a consumer.
15.2 Nothing in these Terms is intended to exclude or restrict a consumer’s statutory rights.
15.3 Consumer rights concerning faulty, misdescribed or unsatisfactory goods remain unaffected.
15.4 Where goods are made to the Customer’s specifications or are clearly personalised, the statutory right to cancel a distance contract may not apply.
15.5 Where a consumer purchases standard, non-personalised goods, any applicable statutory cancellation rights will continue to apply.

16. CUSTOMER PROPERTY

16.1 Any physical property, originals, samples, documents, data or other materials supplied to us by the Customer will be handled with reasonable care.
16.2 Unless otherwise agreed, the Customer should retain copies or backups of important files, artwork and information supplied to us.
16.3 We will not be responsible for deterioration or damage caused by an inherent defect or unsuitability in materials supplied by the Customer.

17. OWNERSHIP AND RISK

17.1 Risk in the goods will normally pass to the Customer upon delivery.
17.2 For business Customers, ownership of goods will not pass to the Customer until we have received payment in full for those goods.
17.3 Until ownership passes, the Customer must take reasonable care of any unpaid goods in its possession.
17.4 This clause does not affect any rights that cannot legally be excluded.

18. INTELLECTUAL PROPERTY AND DESIGN WORK

18.1 Any intellectual property owned by the Customer before placing an order remains the Customer’s property.
18.2 Intellectual property owned by The Exercise Book Company before the order remains our property.
18.3 Unless otherwise agreed in writing, designs, templates, layouts, production files and other original material created by us in producing an order remain our intellectual property.
18.4 Payment for printed goods does not automatically transfer ownership of our design files, production files, templates or other intellectual property.

19. STORAGE OF ARTWORK AND FILES

19.1 We may retain electronic artwork, proofs and production files to facilitate repeat orders.
19.2 We do not guarantee that files will be retained indefinitely.
19.3 Customers requiring particular files to be retained should make separate written arrangements with us.

20. LIABILITY

20.1 Nothing in these Terms excludes or restricts liability where it would be unlawful to do so.
20.2 In particular, nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be excluded.
20.3 Subject to clause 20.1, where the Customer is purchasing in the course of business, we will not be liable for indirect or consequential losses that were not reasonably foreseeable at the time the contract was entered into.
20.4 We will not be liable for losses resulting from inaccurate information supplied by the Customer, errors contained in an approved proof which originated from Customer-supplied information, Customer-supplied artwork which is unsuitable for reproduction, a failure by the Customer to follow reasonable instructions, or matters genuinely outside our
reasonable control.
20.5 Nothing in this clause affects a consumer’s statutory rights.

21. FORCE MAJEURE – EVENTS OUTSIDE OUR CONTROL

21.1 We will not be responsible for failure or delay in performing our obligations where this results from events outside our reasonable control.
21.2 Such circumstances may include, for example, fire, flood, severe weather, epidemic or pandemic, war, terrorism, civil disturbance, industrial action, interruption of transport, interruption of utilities, failure of essential machinery despite reasonable maintenance, cyber incidents outside our reasonable control, material shortages, disruption to suppliers or carriers, changes in law, or government action.
21.3 Where such an event occurs, we will take reasonable steps to minimise disruption and resume performance as soon as reasonably practicable.

22. WEBSITE INFORMATION

22.1 We take reasonable care to ensure information published on our website is accurate.
22.2 Product information, availability, colours and prices may occasionally require correction or updating.
22.3 Where there is an obvious error in a website price or specification, we may correct the error before accepting or fulfilling the affected order.
22.4 Where this materially affects an order already placed, we will notify the Customer and, where appropriate, give the Customer the opportunity to cancel before production begins.

23. DATA PROTECTION

23.1 Personal information supplied to us will be handled in accordance with applicable data protection legislation and our Privacy Policy.
23.2 Where a Customer supplies pupil or student names or other personal information for personalisation purposes, the Customer confirms that it has a lawful basis for providing that information to us for the purpose of fulfilling the order.
23.3 We will use such information only as reasonably necessary to process, manufacture and fulfil the order and in accordance with applicable data protection requirements.

24. CHANGES TO THESE TERMS

24.1 We may update these Terms and Conditions from time to time.
24.2 The Terms applying to an order will normally be those in force at the time the order is placed.
24.3 A later change to these Terms will not retrospectively alter an existing order unless required by law or expressly agreed between us and the Customer.

25. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

26. NO WAIVER

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

27. GOVERNING LAW

These Terms and Conditions and any contract between the Customer and The Exercise Book Company will be governed by the laws of England and Wales.
Where the Customer is acting in the course of business, the courts of England and Wales will have jurisdiction in relation to disputes arising from the contract.
Where the Customer is a consumer, nothing in this clause removes any right the Customer may have to bring proceedings in another court where applicable consumer law permits this.

CONTACT DETAILS

The Exercise Book Company
A trading name of KJB Asset Holdings Ltd
Company Number: 12169115
The Hay Barn
Wood Lane
Gratwich
Uttoxeter
ST14 8SB
Telephone: 0800 470 0918
Email: sales@theexercisebookcompany.co.uk
Website: www.theexercisebookcompany.co.uk
Note: These terms are a business draft and should be reviewed by your solicitor before publication.